Returns
We hope you’re happy with your purchase, but if you need to return an item you may do so within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in the original packaging (where possible).
- Proof of purchase is required (order number or receipt).
📦 Return Shipping Costs
- Customers are responsible for paying the return shipping costs.
- Shipping costs are non-refundable.
- If the item is being returned because it is faulty or damaged, we will cover the return shipping cost.
Please contact us at support@homexpress.uk before sending any returns. We will provide you with the return address and instructions.
Refunds
Once we receive and inspect your return, we will notify you by email.
- Approved refunds will be processed to your original payment method within 5–7 working days.
- Shipping costs are non-refundable (unless the item was faulty/damaged).
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return your purchase for a refund and place a new order.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.
Non-Returnable Items
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Contact Us
For any questions about returns or refunds, please contact us at:
📧 support@homexpress.uk
